Technology Self-Test

Digital consumers are defining for themselves what they consider to be “good customer service.” Increasing productivity of your staff seems to be an elusive goal. For your organization to keep ahead it continues to be important to make sure your agency evaluates how existing technology tools are being used as well as figuring out what new tool should be Incorporated into your environment.

This agency productivity self-audit is published each year as a way to help measure how well your organization is using technology resources. Hopefully, it also provides a way for you to see new tools you might want to incorporate into your workflow.

The total maximum score possible on the self-test is 233. You’ll receive an email with your ranking and what it means to you and your agency in how you utilize technology to improve profit.

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